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SPEAK TO A GIFT EXPERT

Diamond Level Customer Service

We've always been committed to making sure our on-site event team is the best in the industry. Our Diamond Level Certification training for our on-site team ensures that we're delivering an amazing customer experience event after event. Each member of our event team is tested on five elements: client experience, event success, brand expertise, solutions-oriented, and coordination & efficiency. 

"We give the brightest, boldest professionals comprehensive, ongoing training to provide the best customer service."  

  • Client Experience
    Our on-site events are all about the clients, so it's no surprise we strive to perfect their experience every time. We handle every aspect of your event from the minute our team arrives on-site. From our beautiful pop-up boutique displays, our fast and easy turnaround, and our extensive brand knowledge, we're ready to help every guest find the perfect gift. 

  • Event Success 
    We come prepared with the event schedule, all needed display assets, plenty of product, and any further guest information. Our top priority is to make sure each of your guests are receiving a gift they love at the wonderful event you planned for them.

  • Brand Expertise
    Our on-site team is professional and knowledgable on every brand we feature on-site. They're experts on our brands' histories, givebacks, as well as some cool facts. We make sure each employee is hands on familiar with each brand so that they know how to fit each and every one of your guests, no matter the product or the individual. 

  • Solutions Oriented
    We understand that no two events are ever the same! We strive for each one to go perfectly, but we also understand that things happen. Which is why we train our team to identify, analyze, and prioritize any setbacks that may arise on-site. From weather conditions to changes in an event time, our team can handle it all.

  • Coordination & Efficiency
    All of our gift experience policies are designed for us to execute your event efficiently. Our on-site team is trained with pre, mid, and post event tools to guarantee everything goes as planned. They have a solid grasp on event details and timeline before even arriving on-site. As a planner, we know how much you have to take care of, so let us take your gifting program off your plate. 

Diamond Level Training_team

  

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